SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opulend.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of opulend.co.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opulend.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I ordered this backseat organizer as a gift and received it in just 3 days, in beautiful packaging, so I gave my gift in it. The organizer itself is of wonderful quality! All seams are straight, everything is just perfect! Big, convenient, stylish 😍 Thank you Owleys!
the organizer looks cool, comfortable, easy to assemble and you can put a lot of things inside! great thing for the family!
It's convenient, smartly designed and has large capacity - exactly what I was looking for!
I was very pleased with the fast delivery, only 3 days. The quality of this back seat organizer is just fine! But since I only have one child, half of the pockets turned out to be useless, we simply have nothing to store in them.
this car seat organizer is ideal for families with two children. we have twins and each now has toys, pens, gadgets, and other stuff on their side. on the lid they draw and play together. pockets on the front for both their drinks. it's a WOW, thanks a lot
We live near a park and took this portable organizer especially for picnics. Awesome thing! The food stays hot, there is a lot of space inside, and the carrying strap is adjustable, which is very convenient for us. We are very satisfied with the purchase and recommend it. Thanks!
I received this car organizer as a gift from my father, and I don’t understand what I did without it before... kids use it as a table to play together and store their toys and pencils in pockets. I also put blankets and pillows for them inside. literally the best thing I've ever had in my car.
Cool back seat organiser, but we simply put it in the back seat and left it there. We don't need the carrying strap at all.
Fits in a ford C-MAX perfectly in the back seat and in the trunk. Materials look durable and packaging was nice. Worth the price!
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This one back seat organizer can replace several similar ones!!! Great functionality and materials. Love it and will definitely buy more as a gift for my friends with kids
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Classy rear seat organizer. We have two kids and often travel together, so this thing helps us a lot. Nice materials, many pockets and the tray-lid is just awesome :)) thank you
this magic box has changed the game for me...no more searching for lost items in my car!